Deliveries and returns

Shipment:

Shipping of your order is done by Geodis Calberson for shipments in Metropolitan France and by the Colissimo service of the French Post for shipments overseas.

Lead time:

Once confirmed by our services, your order will be prepared and shipped within 2 working days.

As soon as your order is received by Geodis Calberson, for a delivery in Metropolitan France, you will be asked to choose yourself a date of delivery on a 2-week period. First available delivery date is 48/72 hours after shipment of the goods.

You can choose between a delivery at home and on appointment, or withdrawal in one of the 210 Geodis offices.

You will be able to track step by step the delivery through email notifications or texts.

Delivery will take place at the address you indicated from Monday to Friday, 9am to 6pm.

For the Europe area, the transporter indicates a lead time between 2 to 5 days to delivery.

Delivery areas:

We ship in Metropolitan France/overseas, Europe and South Africa.

Rates:

For Metropolitan France, rates are as follows:

- From 0 to 5,99 kg10,78 euros TTC

- From 6 to 15,99 kg17,52 euros TTC

- From 16 to 29,99 kg26,45 euros TTC

For parcels which dimensions are over 2m long, additional fees will be charged.

For parcels weighing over 30 kg, please contact us through our contact form on our “Delivery” page.

For overseas, delivery to Guadeloupe, Martinique, Réunion, Mayotte, Saint-Pierre-et-Miquelon, Saint-Martin and Saint-Barthélemy, rates are as follows:

Weight until 
Rates (€) 
including all taxes 
0,5 kg10,74
1 kg16,26
2 kg22,20 
3 kg28,14 
4 kg29,76 
5 kg40,02 
6 kg45,96 
7 kg51,90 
8 kg57,84 
9 kg63,78 
10 kg69,72 
15 kg99,72 
20 kg129,72 
25 kg159,72 
30 kg189,72 

For the Europe area, rates are as follows:

Delivery to Germany, Austria, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal and United Kingdom.

Europe area rates in Euros (€) including all taxes

CountryGermanyAustriaBelgiumSpainItalyLuxembourgNetherlandsPortugalUnited Kingdom
Weight         
0 to 9,99 kg39,6025,8227,5535,5329,5616,5035,7434,9840,02
10 to 19,99 kg44,3530,0732,2443,2535,1619,5240,1843,6748,79
20 to 30 kg49,0934,3136,9251,0140,7922,5644,6343,6757,56
         
          
          
          
          

For parcels weighing over 30 kg, please contact us through our contact form on our “Delivery” page.

For deliveries outside of the European Community, clearance of goods is managed by our carrier and will be claimed by this one at the time of delivery.

The amount is generally proportional to the amount of the order and varies from one country to another.

Limits of liability:

The parcel is insured by our transporter to the amount of 30,50 euros/kg with a maximum of 915,00 euros per parcel.

Return:

Our customers’ satisfaction is important. However, for whatever reason there is and respectful of your motivations, if you were not completely satisfied, you will be able to return, before any transformation to them, the products you bought.

The goods will be refunded as soon as we receive them back. Goods are returned at your own cost.

Of course, in order to improve our customer service, please do not hesitate to send us your suggestions through our contact form on our “Suggestions” page.